Privacy Policy

This Privacy Policy sets out Viva Perfetto Australia Pty Ltd’s commitment to safeguarding customer information that is provided to or collected by us, including through our website.

In this policy, “Viva Perfetto” refers to Viva Perfetto Australia Pty Ltd – ABN 79 685 679 814.

1. Why We Collect Customer Information

Customer information is essential for any business to effectively serve its customers. At Viva Perfetto, customer information allows us to understand individual needs, enhance customer experience, and continuously improve our products and services.

Our ability to deliver high-quality services depends on the lawful collection and responsible use of customer information, as outlined in this Privacy Policy.

2. What Customer Information We Collect

To provide, develop, and improve our services, Viva Perfetto may collect the following types of customer information:

Personal Information

  • Full name.

  • Contact details, including email address, mailing address, street address, and phone number.

  • Gender.

  • Age and/or date of birth.

  • Payment and transaction details.

Customer Engagement Information

  • Preferences, feedback, and reviews.

  • Information provided through customer surveys.

  • Details of products or services purchased or enquired about, and our responses.

Technical & Usage Information

  • Browser session information and IP address.

  • Geo-location data.

  • Device type and operating system.

  • Website usage data, including page views, session duration, search queries, and browsing behaviour.

  • Data collected through cookies and web beacons.

(Definitions of cookies and web beacons are provided later in this policy.)

3. How We Use Customer Information

Viva Perfetto may use customer information for the following purposes:

  • To enable access to and use of our website, applications, and social media platforms.

  • To communicate with you, including responding to enquiries.

  • For internal administration, record-keeping, and customer support.

  • For analytics, market research, and business development.

  • To improve website functionality, content, and user experience.

  • To run promotions, competitions, and offer additional benefits.

  • For marketing and advertising purposes, including sending promotional material about our products, services, or selected third parties.

  • To comply with legal obligations and resolve disputes.

4. Disclosure of Customer Information

From time to time, Viva Perfetto may disclose customer information where necessary to operate our business effectively.

We may disclose customer information to:

  • Employees, contractors, and related entities.

  • Sponsors or promoters of competitions or promotions.

  • Parties involved in the sale, transfer, or restructuring of our business or assets.

  • Business partners within Australia who comply with the Australian Privacy Principles and the Privacy Act 1988.

Courts and authorities (replaced with Canva wording)

  • Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.

  • Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

Third-party service providers, including but not limited to:

  • IT and system providers.

  • Data storage and processing providers.

  • Web hosting and server providers.

  • Payment processors.

  • Marketing, advertising, and professional advisors.

  • Debt collectors.

  • Maintenance or problem-solving providers.

Some third-party providers may be located outside Australia. In such cases, we ensure that reasonable steps are taken to protect your information in accordance with the Australian Privacy Principles or equivalent standards.

5. Storage and Security of Customer Information

Viva Perfetto is committed to keeping customer information safe and secure, and to protecting it from misuse, loss, unauthorised access, modification, or disclosure.

We implement multiple layers of security, including:

  • Advanced cyber-security measures.

  • Data encryption technologies.

  • Restricted access controls.

  • Internal operational procedures for data handling.

While we take the above measures to safeguard against unauthorised disclosures of information, we cannot guarantee the security of information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk. It is not possible for us to ensure that the customer information we collect will not be disclosed by others in a manner that is inconsistent with this privacy policy.

6. Your Rights and Control Over Your Information

Choice and Consent

By providing your customer information to Viva Perfetto, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

You are not required to provide personal information; however, doing so may limit your ability to use certain features of our website or services.

Limiting Use

You may choose to limit the collection or use of your personal information.

You may opt out of marketing communications at any time by using the opt-out mechanisms provided in our communications.

Information from Third Parties 

If we receive customer information about you from a third party, we will handle and protect it in accordance with this Privacy Policy.

If you provide customer information about another individual, you confirm that you have obtained their consent to share that information with us.

7. Complaints

If you believe Viva Perfetto has breached the Australian Privacy Principles, you may lodge a complaint using the contact details provided on our website.

Please include full details of the alleged breach. We will investigate your complaint promptly and respond in writing with the outcome and any actions taken.

8. Cookies and Web Beacons

Cookies

Cookies are small text files stored on your browser that help websites remember user preferences and analyse traffic patterns. Cookies do not identify you personally.

Viva Perfetto uses cookies to:

  • Improve website functionality.

  • Analyse website performance.

  • Improve marketing communications. (updated as requested)

Web Beacons

Web beacons are small pieces of code embedded in web pages that track visitor activity. They help us measure engagement, page views, and website effectiveness.

9. Links to Other Websites

Our website may contain links to third-party websites. Viva Perfetto has no control over these websites and is not responsible for their privacy practices or content. We encourage users to review the privacy policies of any external sites they visit.

10. Amendments to This Policy

Viva Perfetto may update this Privacy Policy from time to time. Any changes will be published on our website.

We recommend reviewing this policy periodically to remain informed about how we protect your information.