Returns & Refunds

At Viva Perfetto, we are committed to delivering high-quality products and ensuring customer satisfaction. This Refund Policy explains when you may be eligible for a refund and how refund requests are handled.

1. Eligibility for Refunds

Viva Perfetto offers a full refund in the following circumstances:

  • The item received is defective.

  • The item has been damaged.

  • You have received the incorrect item.

If your order meets any of the above criteria, please contact us as soon as possible so we can make it right.

2. Proof of Purchase Requirement

To be eligible for a refund, you must provide:

  • Proof of purchase or order receipt.

  • Supporting evidence that the item received is defective, damaged, or incorrect.

Refunds will be processed once the claim has been reviewed and approved.

3. Refund Processing

  • Approved refunds will be issued to the original payment method used at the time of purchase.

  • Please note that while we process refunds promptly, your bank or payment provider may require additional time before the refunded amount appears in your account.

4. Change of Mind

Viva Perfetto is not obliged to offer refunds or replacements for change-of-mind purchases. We encourage customers to carefully review product details before placing an order.

However, if you feel a product you received does not meet your expectations, we are always happy to discuss your concerns and help out where possible.

5. Customer Satisfaction

Your satisfaction is always front of our mind for us. We love to build genuine relationships with our customers for the long term, and we will always aim to have your every experience with Viva Perfetto be a positive one.

6. Contact Us

For refund requests or enquiries, please contact our customer experience team:

  • Phone: 02 8359 9927.

  • Email: customer.care@vivaperfetto.com.au.

  • Live Chat: available on our website during business hours.

More information

When a refund request may be eligible

Viva Perfetto states that refunds may be offered when an item is defective, damaged or incorrect. The policy also asks customers to provide proof of purchase and supporting evidence so the claim can be reviewed.

How refund processing works

Approved refunds are issued back to the original payment method used for the order. The page also notes that banks or payment providers may take additional time before the refund appears in the account.

Change-of-mind requests and customer support

The policy says Viva Perfetto is not obliged to offer refunds or replacements for change-of-mind purchases, but customers are encouraged to raise concerns with the customer experience team by phone, email or live chat.